Overview

We’re delighted to serve you with our products and services. Please take a moment to review our shipping and delivery terms, which outline the procedures and expectations for receiving your orders.

Shipping Zones

We offer shipping within India only. We do not currently offer international shipping.

Shipping Methods

We provide the following shipping methods:

• Standard Shipping: Estimated delivery time of 7-10 business days.
• Express Shipping: Estimated delivery time of 5-7 business days.

Shipping Fees

Shipping fees vary based on the shipping method selected, the destination, and the weight/size of the items in your order. The shipping cost will be displayed during the checkout process for your review and approval.

Order Processing Time

• Orders are typically processed within 3 business days from the date of purchase.
• Please note that processing times may vary during busy seasons or due to unforeseen circumstances.

Delivery Time

• The estimated delivery time begins once your order has been processed and dispatched.
• Delivery times are approximate and may be subject to change due to factors beyond our control, such as weather conditions or shipping carrier delays.

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track the status of your order by visiting the “Track Order” section on our website.

Delivery Address

• Please ensure that your delivery address is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

Delivery Attempts

• Our shipping partners will attempt delivery to the provided address a maximum of 2 times. If delivery is unsuccessful after this number of attempts, the package may be returned to us, and additional charges may apply for re-delivery.

Recipient Availability

• It is important to ensure someone is available to receive the package at the provided delivery address during the expected delivery window.

Damaged or Missing Items

• If your order arrives with damaged or missing items, please contact our Customer Support team within 2 days of delivery. We will work to resolve the issue promptly.

Returns and Refunds

• Please review our “Return and Refund Policy” for detailed information on returning products and obtaining refunds.

Force Majeure

• We shall not be liable for any delay or failure to perform any obligation if the delay or failure is due to unforeseen events or circumstances beyond our reasonable control.

Contact Information

• If you have any questions or concerns about your order, please don’t hesitate to contact our Customer Support team via email at support@sureclickz.com or by phone at 18008913617.

Changes to Shipping and Delivery Terms

• We reserve the right to update these shipping and delivery terms as needed. Any changes will be effective immediately upon posting on our website.

Delayed Deliveries

• While we make every effort to ensure timely delivery, please understand that unexpected delays can occur. We are not responsible for delays caused by circumstances beyond our control, such as customs clearance, public holidays, or natural disasters.

Delivery During Festive Seasons

• During peak festive seasons, such as Durga Puja, Diwali, New Year delivery times may be longer than usual due to increased order volumes. We appreciate your patience during these times.

Delivery Confirmation

• A delivery confirmation email will be sent to you once your order has been successfully delivered. Please ensure that you or an authorized person is available to receive and confirm the delivery.

Undeliverable Addresses

• If a package is returned to us as undeliverable due to an incorrect address or recipient unavailability, additional shipping charges may apply to reship the order.

PO Boxes and Remote Areas

• Some remote or inaccessible areas may have limited or no delivery service. If you reside in such an area, please contact our Customer Support team to confirm delivery feasibility before placing an order.

Customs and Duties

• For orders delivered within India, no customs duties or taxes apply. However, for international deliveries (if offered in the future), please note that the recipient is responsible for any applicable customs duties, taxes, or import fees.

Multiple Shipments

• If your order consists of multiple items, they may be shipped separately based on availability. You will receive separate tracking information for each shipment.

Delivery Restrictions

• Some items, such as flammable or hazardous materials, may be subject to delivery restrictions. Please check the product description for any specific delivery information related to such items.

Delivery Partners

• We work with reputable courier and logistics companies to ensure safe and efficient delivery. While we strive for timely delivery, we do not have direct control over the delivery process once the package is in the possession of our shipping partners.

Customer Responsibility

• It is the customer’s responsibility to provide accurate and complete shipping information during the ordering process. Any incorrect or incomplete information may lead to delivery delays or non-delivery.

Returns Due to Non-Delivery

• In the event of non-delivery due to reasons beyond our control or due to an incorrect address provided by the customer, the order may be subject to a restocking fee or partial refund to cover handling and shipping costs.